Service Desk

Integrix provides a number of service desk solutions and options which can be installed and supported on premesis or we can host them for you. We currently manage IT for a number of organisations and our help desk systems are an integral part of our stellar customer service and support.

Integrix has partnered with VersaDev and utilises the VersaSRS product designed and developed in Australia. Features include:

• Email Enabled
• Extended One-Click Ticket Creation
• SLA Routing Rules
• Custom Fields
• Scheduled Cases
• Mobility
• Reporting, Metrics and KPI's
• Template Responses
• Calendar View
• Customization
• Tasks (To-Do Items)
• Knowledge Base
• Worksheets Module
• ITIL Framework
• Integration with 3CX PABX solutions